We guarantee everything we make by warranting to the original purchaser that Elevate's products are free from defects in materials and workmanship. Even if your product is outside of this warranty period or you believe you have encountered a unique issue, please feel free to contact our team. We're here to help you solve the issue and get back on your way to living a happy, healthy life.
All products are covered by the following 1 year Limited Warranty policy.
Elevate shall have no obligation under this Limited Warranty in the event that:
1. Product was not purchased from Elevate or its authorized dealers
2. Product has been altered in any way
3. Parts not supplied by Elevate are inserted into the product.
4. Product has not been used in accordance with its specified Instructions for Use (IFU)
This Limited Warranty does not cover damage due to accidents, neglect, misuse, or operation beyond capacity, parts damaged by improper installation, substitution of parts not approved by Elevate, or any other alteration or repair by others that, in Elevate’s judgement, materially or adversely affects the product or part.
The duration of this Limited Warranty is effective from the date of delivery to the purchaser. Elevate’s sole obligation under this Limited Warranty is to either repair or replace the product at no charge, or to credit the purchaser’s account for the value of the defective product at Elevate’s sole discretion. Proof of purchase with Elevate or an authorized dealer may be required for eligibility.
Elevate disclaims and excludes any other express or implied warranties not set forth in this Limited Warranty, including but not limited to warranties of merchantability or fitness for a particular purpose. This Limited Warranty excludes liability for any personal injury, property damage, or special, incidental, or consequential damages arising out of, related, or incident to use the product, even if Elevate has been advised of the possibility of such potential loss or damage, unless state law otherwise precludes this exclusion.
To submit a claim or contact us about a product issue, reach out to our team below.