Reach out to your distributor directly through their customer service number below to start the return or warranty process.
SPS Co - (888) 767-7776
Empire Medical - (541) 245-6657
Our Warranty Guarantee
Our goal is to keep things simple and transparent for our customers. We guarantee everything we make by warranting that Elevate's products are free from defects in materials and workmanship. Even if your product is outside of this warranty period or you believe you have encountered a unique issue, please feel free to contact our team. We're here to help you solve the issue and get back on your way to living a happy, healthy life.
All Elevate products are covered by the following 2 year Limited Warranty policy:
What is covered
Any product that was delivered to the customer within two years of the current date, including any product that has been altered in accordance with its specified Instructions for Use (IFU) to be used as sample merchandise or to be custom fit for a user.
What is not covered
The duration of our Limited Warranty is effective from the date of delivery to the purchaser. Under this warranty, we offer to either repair or replace the product at no charge or to credit the purchaser’s account for the value of the defective product. Proof of purchase with Elevate or an authorized dealer may be required for eligibility.
Return Policy
Products may be returned within 6 months of purchase for an exchange, credit or refund. The product(s) must be returned in their original, unused, unopened condition.
_____
Have a question?
If you have any further questions regarding Elevate’s warranty or returns policy, feel free to reach out to our team below.