Start a Return

Issues happen. We get it! All our products (and their softgoods) are backed by our 2 year warranty. See below to start a return or warranty replacement.

Purchased through Elevate?

Head to our Returns Center to get started.

Returns Center

Purchased through a distributor?

Reach out to your distributor directly through their customer service number below to start the return or warranty process.

SPS Co - (888) 767-7776

Empire Medical - (541) 245-6657

Cascade - (800) 888-8065

Ortoped Canada - (800) 363-8726

Warranty and return policy

Our commitment to quality

Our Warranty Guarantee

Our goal is to keep things simple and transparent for our customers. We guarantee everything we make by warranting that Elevate's products are free from defects in materials and workmanship. Even if your product is outside of this warranty period or you believe you have encountered a unique issue, please feel free to contact our team. We're here to help you solve the issue and get back on your way to living a happy, healthy life.

All Elevate products are covered by the following 2 year Limited Warranty policy:

What is covered

Any product that was delivered to the customer within two years of the current date, including any product that has been altered in accordance with its specified Instructions for Use (IFU) to be used as sample merchandise or to be custom fit for a user.

What is not covered

  • Product was not purchased from Elevate or its authorized dealers.
  • Parts not supplied by Elevate are inserted into the product.
  • Product has not been used in accordance with its specified Instructions for Use (IFU).

This Limited Warranty does not cover damage due to accidents, neglect, misuse, or operation beyond capacity, parts damaged by improper installation, substitution of parts not approved by Elevate, or any other alteration or repair by others that, in Elevate’s judgement, materially or adversely affects the product or part. The duration of this Limited Warranty is effective from the date of delivery to the purchaser. Elevate’s sole obligation under this Limited Warranty is to either repair or replace the product at no charge, or to credit the purchaser’s account for the value of the defective product at Elevate’s sole discretion. Proof of purchase may be required for eligibility. Elevate disclaims and excludes any other express or implied warranties not set forth in this Limited Warranty, including but not limited to warranties of merchantability or fitness for a particular purpose. This Limited Warranty excludes liability for any personal injury, property damage, or special, incidental, or consequential damages arising out of, related, or incident to use of the product, even if Elevate has been advised of the possibility of such potential loss or damage, unless state law otherwise precludes this exclusion.

Return Policy

Products may be returned within 6 months of purchase for an exchange, credit or refund. The product(s) must be returned in their original, unused, unopened condition.

Have a question?

If you have any further questions regarding Elevate’s warranty or returns policy, feel free to reach out to our team below.

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