Our commitment

Warranty Guarantee

Our Guarantee

Our goal is to keep things simple and transparent for our customers. We guarantee everything we make by warranting that Elevate's products are free from defects in materials and workmanship. Even if your product is outside of this warranty period or you believe you have encountered a unique issue, please feel free to contact our team. We're here to help you solve the issue and get back on your way to living a happy, healthy life.

All Elevate products are covered by the following 2 year Limited Warranty policy:

What is covered

Any product that was delivered to the customer within two years of the current date, including any product that has been altered in accordance with its specified Instructions for Use (IFU) to be used as sample merchandise or to be custom fit for a user.

What is not covered

  • Product was not purchased from Elevate or its authorized dealers.
  • Parts not supplied by Elevate are inserted into the product.
  • Product has not been used in accordance with its specified Instructions for Use (IFU).

The duration of our Limited Warranty is effective from the date of delivery to the purchaser. Under this warranty, we offer to either repair or replace the product at no charge or to credit the purchaser’s account for the value of the defective product. Proof of purchase with Elevate or an authorized dealer may be required for eligibility.

Return Policy

Products may be returned within 6 months of purchase for an exchange, credit or refund. The product(s) must be returned in their original, unused, unopened condition. Returned merchandise is processed through our sales partner SPS Co.
_____

Submit a claim or return

For clinicians

To submit a warranty or return claim, please do so through the customer service support line of our sales distributor, SPS Co, at the following phone number:

Phone: 800.767.7776 Ext. 3
Weekends, Holidays, After Hours: 800.767.7776 x9 or 678.492.6372

For patients

To start a warranty return, you can reach out to our customer service team or to the clinic where you were fitted for an Elevate product.

If you have any further questions regarding Elevate’s warranty or returns policy, feel free to reach out to our team.

Your browser is out of date

We have noticed that you are currently using an old version of Internet Explorer. We recommend that you use one of the following browsers:
Providers, are you curious about HelixBand? Exclusive HelixBand promotion happening now! Available through SPS. Check it out here.
Buy 2 AFOs Get 1 HelixBand Free! Check it out here.